FREQUENTLY ASKED QUESTIONS:

WHAT IS CALISO'S SATISFACTION GUARANTEE? Your satisfaction is guaranteed. If you register to any of our online courses and are not satisfied with the content, let us know within 30 days of registration, and BEFORE you complete the course or are issued the online certificate: we will refund 100% of the registration fee. We are confident, that like our many other trainees, you will like any course we offer, take some of our other courses, and also recommend them to others. We are proud of our achievement, and want to show it through the explicit satisfaction guarantee that other trainers cannot offer..  

DO THE COURSES HAVE PREREQUISITES? The online courses do not have any prerequisites except for the AUDITOR course. Trainees need to take the course on the particular standard before taking the AUDITOR course. That is why it is recommended to take the LEAD AUDITOR COURSES, which incorporate training on the standard and auditing to the standard. LEAD AUDITOR COURSES have no prerequisites.  


ONLINE COURSE PURCHASE FAQs:

WHAT IS THE MAIN BENEFIT OF TAKING THE COURSES ONLINE? The benefit to taking the online course is that you can go on your own time and not be 'stuck' in a classroom setting. The classes are available from any computer with internet access and can be taken 24/7. 

HOW LONG DOES A COURSE TAKE? Each course is different. You can find the average length on the specific course description page. We like to recommend that students work on the class for about 2 - 3 hours each day so they can retain what they've learned.

HOW DO I REGISTER FOR THE COURSES? To register for the course simply click on the big red REGISTER NOW button and complete the payment form.  

IF THE COURSE IF FOR ANOTHER PERSON(S), CAN I PUT MY NAME DURING REGISTRATION? Yes. The trainee(s) will have the opportunity to enter their own name during the signup process. 

IS THERE A TIME LIMIT ON FINISHING THE COURSE? No, there is no time limit, BUT all course registrations are systematically deleted from the system after 3 years. Course slides and certificate access is also valid for 3 years. After 3 years, all customer data and records are deleted from the database. So you need to complete your course and retrieve your certificate within the 3-year period. 

I REGISTERED FOR THE WRONG COURSE? if you purchased the course within the last 30 days and have not completed it, please register for the course you want and send an email to support@caliso9000.com to inform US. WE will cancel the old course and refund your credit card within 48 hours. 

WHAT IS CALISO'S REFUND POLICY? Your satisfaction is guaranteed. If you register to any of our online courses and are not satisfied with the content, let us know within 30 days of registration, and BEFORE you complete the course or are issued the online certificate: we will refund 100% of the registration fee. We are confident, that like our many other trainees, you will like any course we offer, take some of our other courses, and also recommend them to others. We are proud of our achievement, and want to show it through the explicit satisfaction guarantee that other trainers cannot offer. 

HOW QUICKLY DO I RECEIVE TO LOGIN AND PASSWORD TO TAKE THE COURSE? As soon as you register by credit card or we receive a valid PO and send you the invoice, you will receive an email with sign-up information for the number of courses purchased.  

CAN I PURCHASE BY PO? PO and DD 1556 purchases are available for corporate and Federal Government accounts; fax the PO to (509) 756-6053 or email it to training@caliso9000.com

CAN I PAY BY BANK WIRE? Yes. If you are an established corporation, once you send us your PO, we wil send you an invoice with our banking information. 

CAN I GET A DISCOUNT FOR REGISTERING MULTIPLE TRAINEES? Yes. 15% for registering 10 or more trainees. For orders over 50 licenses, you can get a block discount by contacting customer service. Discounts are only applied at time of purchase. 

IS THE CREDIT CARD TRANSACTION SECURE:? The credit card registration is done through a secure socket, so there is no risk for your credit card information, which is protected and cannot be intercepted. 

HOW DO I REGISTER MULTIPLE USERS? If you register multiple users you will receive a password for each one of them. 

WHAT IS YOUR SHIPPING POLICY? All our online courses and videos are delivered online upon registration. There is no physical shipments of any products. An order confirmation will be displayed with ALL necessary links to sign-up an start your course. We recommend you print or save this record for future reference. You will also immediately receive the same information on an email, as well a credit card purchase receipt. If you do not receive the two emails form CALISO, please check your SPAM box, they are probably there. 

WHAT IS THE FAILURE RATE FOR THE COURSES? The failure rate of the courses is very low. You simply need to take your time and read the course content before trying to answer the questions. The people that tend to fail are those who try to go too quickly. 

WHAT IS YOUR CUSTOMER SERVICE CONTACT INFORMATION FOR ONLINE COURSES? For sales support you can send us an e-mail to support@caliso9000.com or call us at 1-800-306-1366. 


TAKING ONLINE COURSES FAQs:

WHAT HAPPENS AFTER I REGISTER? Upon registration using Visa, America Express, or MasterCard you will receive an invoice, and an E-mail notification with the password and link to login and take the class. 

HOW CAN I ACCESS MY TRAINING CERTIFICATE? All you need to do is log back in with your User ID and Password. Your certificate will be displayed for you to view or to print, for 3 years after your initial registration.  

HOW DOES THE PROGRAM SCORE THE QUIZZES? It will circle YOUR Answer and put a CHECKMARK in front of the CORRECT answer. If the checkmark is circled, it means that you selected the correct answer. 

CAN I GO BACK TO LOOK AT THE PREVIOUS TRAINING SLIDES? Yes, by using the PREVIOUS button at the bottom of the training pages. 

CAN I GO BACK TO LOOK AT THE TRAINING SLIDES OR QUIZZES ONCE I FINISH THE COURSE? Once you finish the course, you can only access the course slides, and your training certificate for 3 years by logging into the course. You will not be able to access the quizzes or final exam or retake them. 

CAN I RETAKE A QUIZ? No, you cannot. 

I GET AN ERROR WHEN I TRY TO HAVE MY FIRST QUIZ SCORED, WHAT DO I DO? Your Browser cookies must be disabled. To enabled them click here. 

VIDEOS WILL NOT LOAD? The videos are hosted on Youtube, so you need to have your IT Department allow Youtube access for your course and popups enabled.

WHAT HAPPENS IF MY FINAL SCORE IS LESS THAN 70%? You then are put into what we call the Final Exam which is all of the quiz questions one final time. You must answer all of the questions of the final exam in one sitting: you may not save and exit or all of your answers are lost. If you get less than 70% on the second try you must repurchase the class again. 

I ALREADY LOGGED IN AND CHOSE A USER ID BUT I FORGOT MY USER ID OR PASSWORD, WHAT DO I DO ? Go to the description page of the course you took and click on the Password/User ID retrieval link at the bottom of the page. 

I NEVER CHOSE A USER ID AND FORGOT MY PASSWORD AND/OR INVOICE NUMBER, WHAT DO I DO? Go to the description page of the course you took, and click on the User ID/Invoice number retrieval link at the bottom of the page. 

I GOT A MESSAGE SAYING THAT MY SESSION HAS ENDED, WHAT DO I DO? That occurs when you stay more than 20 minutes without any activity logged in an online training course. You need to quit the browser and start again. 

I THINK THE PROGRAM IS NOT SCORING PROPERLY, WHAT DO I DO? It is most probably a misunderstanding on how the scoring is done. The program will put a checkmark in front of the correct answer, and circle your answer. If the checkmark is inside the circle, you selected the correct answer. If not, the checkmark will indicate the correct answer, and your answer will be circled with a cross inside it. If you still have doubts please continue taking the course, print screenshots of the questions with their answers and of the scored answers. If there are discrepancies email them to support@caliso9000.com

WHAT IS YOUR TECHNICAL SUPPORT CONTACT INFORMATION FOR ONLINE COURSES? For technical support you can send us an e-mail to support@caliso9000.com. Technical Support is done through email requests 24/7. 


OTHER COURSE FAQs:

I WANT TO CONDUCT INTERNAL AND SUPPLIER AUDITS, DO I NEED TO BE TAKE AN IRCA OR RABQSA/EXEMPLAR CERTIFIED COURSE AND EXAM?

RABQSA/EXEMPLAR or IRCA certification of the courses do not make you a certified auditor. They enable you should you want to work for a registrar to apply for an "associate auditor" certification. After completing a minimum of 20 audit days, with at least 4 complete audits as member of an audit team witnessed by a certified Auditor, you can apply for an auditor accreditation.
The courses are expensive and the accreditation process is extremely costly and lengthy. The accreditation has also to be maintained with a certain number of audits per year, and a substantial yearly application fee.
CALISO developed its own accreditation scheme to train internal auditor and supplier auditor at a lower cost in 1999. The goal was to meet a growing demand for auditor training by companies and individuals that do not intend to work for registrars. Since then, we have become the largest training provider in the US with over 30,000 certificates issued and a training certification recognized by all registrars as evidence of training for internal auditors and supplier auditors for ISO 9001, ISO 13485, ISO 14001, and ISO 16949.
The 4-5 day certified courses are not the recommended route if you do not intend to work for a notified body or registrar. But, please do not hesitate to call should you need additional information on the training certification schemes, we would be more than happy to answer any questions you may have.

WHAT IS THE DIFFERENCE BETWEEN THE STANDARD, THE AUDITOR AND THE LEAD AUDITOR COURSES? The standard course covers all the requirements of the standard, the Auditor course covers ISO 19011 and Case Studies on Auditing to the standard, and the Lead Auditor Course is a combINATION course of the standard and the Auditor course.

I WORK IN THE SEAFOOD INDUSTRY, DO I NEED TO TAKE AN FDA CERTIFIED EXAM?

No, the regulation is 21CFR123 is very clear on that. "At a minimum, the following functions shall be performed by an individual who has successfully completed training in the application of HACCP principles to fish and fishery product processing at least equivalent to that received under standardized curriculum recognized as adequate by the U.S. Food and Drug Administration or who is otherwise qualified through job experience to perform these functions. Job experience will qualify an individual to perform these functions if it has provided knowledge at least equivalent to that provided through the standardized curriculum.
(a) Developing a HACCP plan, which could include adapting a model or generic-type HACCP plan, that is appropriate for a specific processor, in order to meet the requirements of 123.6(b);
(b) Reassessing and modifying the HACCP plan in accordance with the corrective action procedures specified in 123.7(c)(5), the HACCP plan in accordance with the verification activities specified in 123.8(a)(1), and the hazard analysis in accordance with the verification activities specified in 123.8(c); and
(c) Performing the record review required by 123.8(a)(3); The trained individual need not be an employee of the processor."

I WORK IN THE MEAT AND POULTRY INDUSTRY, DO I NEED TO TAKE A USDA CERTIFIED EXAM?

No the regulation 9CFR417 is very clear on recommending the degree of training for the HACCP Plan Manage: "(a) Only an individual who has met the requirements of paragraph (b) of this section, but who need not be an employee of the establishment, shall be permitted to perform the following functions:
(1) Development of the HACCP plan, in accordance with Sec. 417.2(b) of this part, which could include adapting a generic model that is appropriate for the specific product; and
(2) Reassessment and modification of the HACCP plan, in accordance with Sec. 417.3 of this part.
(b) The individual performing the functions listed in paragraph (a) of this section shall have successfully completed a course of instruction in the application of the seven HACCP principles to meat or poultry product processing, including a segment on the development of a HACCP plan for a specific product and on record review."

WHAT IS IRCA AUDITOR CERTIFICATION?

WHAT IS RABQSA/EXEMPLAR AUDITOR CERTIFICATION?

WHAT IS CALISO'S PRIVACY POLICY? Caliso Corp. and our affiliated companies worldwide are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information you share with us. See our Privacy Policy.